Privacy Policy

1. Introduction

BuildRightPros ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business services ("Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account: Business name, contact person name, email address, phone number, business type
• Subscribe to services: Billing information, payment method details (processed securely through Stripe)
• Configure services: Business hours, service areas, pricing, appointment availability, custom greetings
• Contact support: Messages, support tickets, feedback

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Call data: Phone numbers, call duration, call recordings, call transcripts, timestamps
• Lead information: Customer names, phone numbers, email addresses, service requests, appointment details
• Usage data: Features used, pages visited, time spent, actions taken
• Device information: IP address, browser type, operating system, device identifiers
• Cookies and tracking: Session cookies, preference cookies, analytics cookies

2.3 Information from Your Customers

When your customers interact with our AI Reception service, we collect:

• Name, phone number, email address
• Service requests and appointment preferences
• Voice recordings and transcripts of conversations
• Any information they voluntarily provide during calls

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Answer and route phone calls using AI technology
• Book appointments and manage schedules
• Capture and deliver lead information to you
• Send confirmation emails and reminders
• Integrate with your calendar and CRM systems

3.2 Account Management

• Create and maintain your account
• Process payments and send billing statements
• Provide customer support
• Communicate service updates and changes

3.3 Service Improvement

• Analyze usage patterns to improve functionality
• Train and optimize AI models
• Identify and fix technical issues
• Develop new features and services

3.4 Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized access
• Enforce our Terms of Service
• Resolve disputes and legal claims

4. Data Sharing and Disclosure

We do not sell your personal information. We share data only in the following circumstances:

4.1 Third-Party Service Providers

We work with trusted partners who process data on our behalf:

• Stripe: Payment processing (subject to Stripe's Privacy Policy)
• SignalWire: Telephony and voice services
• Cal.com: Appointment scheduling
• Google Workspace: Calendar integration and email services
• n8n/Cloud hosting: Workflow automation and infrastructure

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Business Transfers

If BuildRightPros is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose information if required by law or in response to:

• Valid legal requests (subpoenas, court orders, warrants)
• Law enforcement or government agency requests
• Protection of our rights, property, or safety
• Emergency situations involving potential harm

4.4 With Your Consent

We may share information with other parties when you provide explicit consent.

5. Data Retention

We retain your information for as long as necessary to provide Services and comply with legal obligations:

• Account data: Retained while your account is active, plus 30 days after cancellation
• Call recordings: Retained for 90 days (unless otherwise required by law or requested by you)
• Lead data: Retained for 2 years or until you request deletion
• Billing records: Retained for 7 years to comply with tax regulations
• Analytics data: Aggregated and anonymized, retained indefinitely

You may request deletion of your data by contacting support@buildrightpros.com.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access controls: Role-based access and multi-factor authentication
• Secure infrastructure: Cloud hosting with regular security audits
• Payment security: PCI-DSS compliant payment processing through Stripe
• Monitoring: Continuous monitoring for security threats and unauthorized access

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

Request a copy of your personal data in a structured, machine-readable format.

7.2 Correction

Request correction of inaccurate or incomplete information.

7.3 Deletion

Request deletion of your personal data, subject to legal retention requirements.

7.4 Opt-Out of Marketing

Unsubscribe from promotional emails by clicking the "unsubscribe" link or contacting us.

7.5 Do Not Sell (California Residents)

We do not sell personal information. California residents have additional rights under CCPA.

7.6 Data Processing Objection (EU Residents)

EU residents may object to data processing under GDPR and request data transfer to another service.

How to Exercise Your Rights

Contact us at support@buildrightpros.com or call 801-348-8255. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

• Essential cookies: Required for website functionality (login, sessions)
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Understand how visitors use our website (Google Analytics)
• Marketing cookies: Deliver relevant advertisements (if applicable)

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our Services, you consent to the transfer of your information to countries with different data protection laws.

We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the European Commission
• Data Processing Agreements with third-party processors
• Compliance with applicable data protection frameworks

12. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell)
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authorities

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-app notification (if applicable)

The "Last Updated" date at the top indicates when changes were made. Your continued use of Services after changes take effect constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving privacy concerns promptly and transparently.